Customer Comments

These comments were from hand written notes, formal letters, phone messages, phone conversation, and the Lennox Customer Satisfaction Central surveys (a survey Lennox sends to customers).

11/04/2010 Very good service
10/12/2010 Everyone was wonderful everything was done fairly fast.
09/21/2010 There was a small problem with the thermostate and the dealer came to look at it the next day. They have been very good.
08/31/2010 I was impressed with Audreys follow up the thoughtfulness was appreciated.
08/18/2010 Very happy with you could not think of one thing you could do better except give me my furnace for free
08/03/2010 No one could do a better job! and all the workers were very pleasant to have around thanks to all those involved!
07/13/2010 Furnace were installed in July and so far have not been tested in cold weather.
06/21/2010 We inherited our air conditioning system with the purchase of our home. Two years in a row we had the same problem & the second year the service personnel worked hard to find the root cause & fix it for good. This was a complimentary service call since it was not caught the previous year and we were very pleased with such stellar customer service.
06/16/2010 replaced Lennox furance served me excellently for some 40 years and was still operating superbly. LSM would know the model of this furnace I am talking about.
06/01/2010 Audrey was extremely helpful and was wonderful to work with. The installers were quick and did a very good job figuring out the best way to install the wires and realy explained everything excellent thanks
04/06/2010 I had excellent service. Am very impressed with everyone I dealt with.
04/28/2010 We were extremely pleased with the quality of service received. We have purchased other items from LSM and will continue to do so.
04/06/2010 I had excellent service. Am very impressed with everyone I dealt with.
01/29/2010 i am very pleased and the installers were more than helpful i thank you.
10/21/2009 Satisfied with the furnace and service.
10/19/2009 This is an outstanding dealership. I am extremely happy with my Lennox furnace.
09/01/2009 It's all good! Thanks.
08/27/2009 We are happy with the furnace which installed so far.
08/26/2009 great experience should have done it sooner.
08/04/2009 VERY PLEASED WITH PERFORMANCE OF PRODUCT SO FAR, FUTURE HEATING BILLS WILL BE THE DECIDING FACTOR
06/04/2009 I’ve been pleased with LSM’s service to our new home and would highly recommend them to friends and family. Their professionalism exceeded many of the other trades we used and would readily use them again.
I would like to say how impressed we were with your two staff that came to our house and installed the hwt and serviced the furnace. Both are true gentlemen, respectful and work hard. We are also pleased with the hwt and believe our furnace is operating much quieter. It is a pleasure to have done business with LSM and we will recommend you folks to others. Thanks
I thought I would just give you a call just to let you know that the two young men are finished here. I should let you know that they were very nice, very courteous, and very helpful. I thought I would just let you know just how nice they were and any questions I had they were quite happy to answer everything. So I would recommend them any time to any of my friends. Thank you, bye.
I just thought it would be a good idea to let you know how much I appreciated the work your people did for us! It was great working with trades that were competent and cared, it shows. Please pass on my appreciation!
I was very impressed from start to finish. Overall it was a pleasant and painless experience. My old furnace finally gave out and I had a new one in no time. The service was friendly and professional, the installers were clean, friendly, informative, fast, polite and cleaned up after It was very organized. The office staff were awesome too.
03/24/2009 THANK YOU!
01/02/2009 DOING FINE NOW.
12/05/2008 THE SERVICE PERSONNEL WERE VERY FRIENDLY AND DID A PROFESSIONAL JOB.
11/28/2008 The service was as good as the first time.
11/17/2008 THE SALESMAN WAS KNOWLEDGABLE & A PLEASURE TO DEAL WITH. THE INSTALLER WAS KNOWLEDGABLE, COURTEOUS & A GOOD TRADESMAN. BOTH REFLECTED A SUPERIOR CUSTOMER SERVICE ETHIC. WE ARE WELL SATISFIED.
11/07/2008 OUR PREVIOUS FURNACE WAS OVER 30 YRS. OLD. IT SEEMED TO TAKE FOREVER TO HEAT THE HOUSE. WE WERE ALWAYS TURNING THE HEAT UP TO 80. OUR NEW FURNACE IS SET AT 71 AND THE HOUSE IS WARM AND COMFORTABLE.
11/06/2008 WE WHERE VERY HAPPY WITH ALL YOUR STAFF. THEY ARE GREAT PEOPLE.
09/30/2008 I would strongly recommend Lee's to my family and friends. FURNACE WORKS VERY WELL SATISFIED.
I HAD A PROBLEM WITH MY HOT WATER TANK AFTER INSTALLATION OF MY FURNACE AND HOT WATER TANK. THEY WERE VERY PROMPT AND TOOK CARE OF ISSUE TO MY SATISFACTION.
WE ALSO HAD OUR DUCTS WORKED ON AND THEY DID AN EXCELLENT JOB VERY COURTEOUS KNOWLEDGEABLE AND TIDY
I have always dealt with LSM, as I had an old 35 year old Lenox furnace which was replaced with the new high efficiency Lennox furnace. As you can see the Lennox products are excellent, the service and staff have been wonderful, and I will always deal with LSM. No complaints here. Thank you for taking time read my comments.
My friend also purchased a Lennox and is happy with the product and installation.
YOU HAVE VERY GOOD SERVICE AND A GREAT COMPANY. THANK YOU FOR ALL THE GREAT SERVICE.
DEALER VERY KNOWLEDGEABLE, YOUNG MAN (HEAD INSTALLER) EXCELLENT! WAS A FAST, HAPPY & VERY COURTEOUS INSTALLER. WORKS FROM GRANDE PRAIRIE. LEE'S SHEET METAL
WINTER IS NOT HERE YET, BUT TO DATE EVERYTHING SEEMS VERY GOOD. I HAVE ALREADY TOLD SEVERAL PEOPLE ABOUT THE EXCELLENT SERVICE RECEIVED BY LEE'S SHEET METAL OUR LENNOX DEALER.
VERY PROFESSIONAL APPROACHABLE COMFORTABLE THIS SUMMER THANKS TO LENNOX VIA LEE. THANK YOU.
Audrey, I just wanted to thank you and the staff at LSM for a job well done. The quick service from questions, to ordering, to install was exemplary. Thank you for accompanying my schedule to get the job done as quick as possible. Steve and his helper were friendly, courteous and very knowledgeable. I will definitely recommend LSM to friends and co-workers.

Thanks,
Brent Cant (July 21, 2006)

December 15, 2005

Dear Gordie,

My husband and I recently built a home and Lee's provided the heating system. It took a long time to complete the building process but Lee's was usually able to work within the schedule and complete work as required. We did have a few call back on the items to finish up.

We would like to thank Ed Liedke for the professional manner in which he got the job wrapped up. He personally saw to the work being completed and any deficiencies rectified. He was courteous and very knowledgeable and a pleasure to work with. He also followed up when he said he would, without us having to contact him.

We would also like to comment Darren, the service technician. It is wonderful to work with someone who seems to genuinely like people and enjoy what he is doing. He was very thorough and delivered when he promised.

Please convey our thanks to both of these gentlemen for a job well done.

Thank you, Lee's for completing this work fur us, when we know you are simply "swamped".

Best in '06.

Dear LSM

I'm the fellow that won the Lennox furnace at your 40th Anniversary barbeque open house. The furnace was installed about a month ago and is working excellent. The house now has an even temperature throughout. I am also very pleased with the job your technicians did installing the furnace as well.

Thank you!
Thank you!

Daryl Mach

Daryl and Jenna Mach were the winners of the Lennox high efficient furnace, the prize for the draw of LSM's 40th Anniversary celebration. The draw was made on November 1, 2004.


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